Refund policy
Returns & Exchanges
To ensure safety and hygiene, we can only accept unopened and unused items.
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Eligibility: Returns must be requested within 14 days of delivery.
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Condition: Items must be in their original packaging, unopened, and unused.
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Non-Returnable Items: Opened or used products, gift sets, and sale/discounted items are non-returnable.
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Process:
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Email us at [insert email] with your order number and reason for return.
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Once approved, you will receive return instructions.
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Return shipping costs are the customer’s responsibility unless the return is due to our error.
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Refunds: Once we receive and inspect your item, refunds will be issued to your original payment method within 5–7 business days.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photos. We will replace the item or issue a refund at no cost to you.